Refund policy

Returns & Refund Policy

At Kākahu Taonga, each piece is handcrafted with care and made to be treasured. Because every kākahu is handmade and unique, we do not offer refunds or returns for change of mind.

Faulty or Damaged Items

If your item arrives faulty or damaged, please contact us within 5 days of receiving your order.

We will work with you to provide a suitable remedy, which may include:

• a repair
• a replacement
• a refund

This will be provided where required under the Consumer Guarantees Act 1993.

Custom Orders

Custom-made pieces are created specially for you, so they are non-refundable unless they arrive faulty or damaged.

Return Conditions

To help us assess any issue, please contact us as soon as possible with:

• your order details
• a description of the problem
• clear photos if the item is damaged

Contact Us

If you have any concerns about your order, please get in touch through our website contact form or social media, and we will be happy to help.

You could also add this final line if you want it to sound a little warmer:

We want every Kākahu Taonga piece to arrive safely and be treasured by your whānau for years to come.